FAQ
Ordering & Shipping
Q: How do I place an order?
A:
You may follow the following steps to place an order:
1) Select the desirable item (as fabric or as customizable)
2) Add the item to Shopping bag
3) Click Proceed to checkout option
4) Login with your account details or proceed as guest
5) Enter the shipping address and select a payment mode to proceed with the payment.
6) Click Place order and complete the payment.
7) On successful order placement the Order ID will be generated.
Q: I have placed my order. When will I receive it?
A:
The time to ship of all the items is mentioned on the website. Additional 3-5 working days are required for Handling the Product. The Order will Be with you within 21 working days of placing the order.
Q: How will my order be delivered to me?
A:
We at NKBESPOKEFASHION deliver orders through reputed courier companies like DHL, UPS, and FEd ex.
Q: How will I know if order is placed successfully?
A:
Once your order is successfully placed you will receive a confirmation email from us. You can also login to the My Account section and check the status of your order.
Q: Do you take orders over phone?
A:
At present we do not take orders over phone. Would request you to place the order through our website.
Q: I am placing an order to gift someone. Will she receive the price tags and invoice?
A:
We will try not to attach the invoice but generally because of the prevalent regulations we send the invoice along with the product.
Q: Do you allow exchanges?
A:
Yes, we do allow exchanges. For further details on this please check our Returns Policy.
Q: Can I add an item after I have placed my order?
A:
Request you to place a fresh order for the item you choose to purchase.
Q: How will I know when my order is shipped?
A:
You will receive an auto-generated email from us with details of the item which has been shipped along with the tracking details.
Q: Why was my order partially shipped?
A:
This can happen as different items have different processing time. Items which get ready first are shipped to you separately.
Q: Can I receive my order early even if the time to ship is 21 days?
A:
For priority requests, we can try for it. But we cannot assure that we can make the delivery as per your request. Sometimes the product takes their due time in processing. If you have any time constraints then you can always opt for Ready to Ship products on our website.
Q: Why is my order showing the status as "Awaiting Confirmation"?
A:
The status indicates that there is a confirmation required from you for the item. You will receive an email from our customer service team with the list of all details required from you.
Q: How can I place an order of an item in multiple pieces?
A:
All you need to do is provide us the item code and the required number through an email so that we can check and inform you about the availability.
Q: Do I need to register to shop?
A:
No, you don't have to be a registered user of to shop with us.
Q: Price of my ordered item has gone down / is now on sale after placing the order?
A:
For all items we offer the best value to our customers. In this case, it might happen due to various factors like high demand of the item or low cost of the raw material.
Products
Q: Will I receive the exact blouse as the model is wearing?
A:
There are few items on the website on which the blouse worn by the model is for photography purpose. Hence, we provide matching blouse for those items which may differ from the one model is wearing.
Q: Will the out of stock item be available again?
A:
Once an item is out of stock there is no certainty to provide that item in future. You can check the similar items available on the website.
Q: Do you provide any discount, other websites provide a lot of discounts?
A:
We offer our products at a very reasonable price and we do not practice discounts on our regular range. Our mission is to ensure fresh fashion wardrobe at genuine prices.We have a Sale Page showing items from 10% to 30% discount.
Q: I want to use two discount codes at a time. Can I?
A:
Only one discount code can be used at a time to place an order. We will update you if there are any changes in future.
Q: I have a $5 off coupon with me, how can I use it in my current order for which I have already made the payment?
A:
The $5 discount code will remain valid, you can always use the same on your future purchase with us.
Q: Can I use discount codes even if the item I am buying is on sale?
A:
As the item is already on sale and on a discounted price, any additional discount will not be applicable to it.
Q: When I use a discount code on the site, I am shown a discount code is invalid message.
A:
All discount codes are subject to expiry. We request you to email us the code so that we can check the same from our side, and update you on it.
Q: Items are beautiful but the price is quite high. Can I get a discount please?
A:
We offer all our products at a nominal price keeping the quality standards in mind. However, we do offer various promotions from time to time and also have a separate sale section for items with discount.
Payments and Security
Q: I have made the payments but its showing as "Authorization Fail". How do I proceed further?
A:
Your payment may have failed due to some technical error while performing the transactions. We'd suggest you to try a different Card for payment or contact your respective bank.
Q: I have been charged twice from my account?
A:
This may have happened due to some technical error while performing the transactions. Write back to us with your payment details with an option of whether you want a Refund or a Gift Card to shop at NKBESPOKEFASHION.
Q: I have tried to make the payment number of times but I am receiving an error message and unable to complete it. Why?
A:
If your payment is not completed successfully through the Gateway used, please try to make it using another Gateway by deleting the cookies from your system. However, if the issue persists please send us the error message which you are getting while trying to complete the payment and we will forward to the concern department for further assistance.
Q: What are the different modes of payment that I can opt?
A:
We accept payments through:
I) Credit Cards: Visa/Master Card/Discover/JCB/American Express/Diners Club cards.
ii) Debit Card
iii) PayPal Account Transfer
Q: Can I pay for my order partially?
A:
Partial payment is not applicable. To complete your order you need to make a full payment.
Q: Is it safe to give my credit card details over the internet?
A:
We do not seek any credit card information from our customers through e-mails, phone calls or in any other way. Also, we suggest you to please do not share it with anyone. However, for the interest of those customers who are making online payment, we are using special credit card security technology called SSL (Secure Sockets Layer). This encrypts your credit card number so that it cannot be read as the information travels over the Internet. All your credit card details which you fill online for making payment on our website directly goes to the issuer bank. For more details, please check Credit Card.
Q: Will my credit card number be kept confidential?
A:
Your credit card or any other bank details do not come to us but to the credit card company directly for the payment approval directed by Gateway Interface. Hence, your bank details stay confidential.
Q: What about the privacy of the customer information?
A:
NKBESPOKEFASHION is using latest data encryption technology to ensure that your account information is not available to outside resources. Also we never authorize our customer's information to any third party. the privacy of our customer Is extremely important to us. We are in the business of serving you and not selling the information of the customers. Your name, address and other information's are collected only to attend to your order.
Q: During the payment process why has my credit card been rejected?
A:
This may happen due to the following reasons:
I) Incorrect details of Credit Card
II) Credit Card declined from Credit Card Company/Bank
III) Crossed Excess Credit limit available on your Credit Card
IV) Credit Card Company doesn't allow Overseas transactions
V) Mismatch of Shipping & Billing address
For further assistance, please contact your respective bank.
Q: Which credit and debit card do you accept?
A:
we accept Visa/Master Card/Discover/JCB/American Express/Diners Club cards.
Q: Can I change my payment option in the Order placed?
A:
You can change the mode of payment only before it has been made. Once payment completed and approved by us, it cannot be changed.
Q: I do not have a PayPal account. Can I still transfer money to your PayPal account?
A:
No, you cannot transfer money if you do not have PayPal account. But you can use your credit card to transfer money in our PayPal account.
Q: Do you accept payments via PayPal?
A:
Yes.
Q: I do not have a PayPal Account. How do I make the payment?
A:
In case, you do not have a PayPal Account, you can transfer your funds through credit card or Debit card.
Q: Why do I see a slight change in the prices of the items in my cart?
A:
A slight change in price may occur due to currency fluctuation. It always reflects the most recent price with the displayed products on the website.
Q: In which currency will I be charged?
A:
It makes no difference from which country you are buying our products, you will be charged in Pounds Sterling (GBP).
Q: What is PayPal ID?
A:
PayPal ID is the Email ID by which you are registered with PayPal while opening an account to transferring and receiving of money.
Q: Do I need to register with PayPal in order to make payment through it?
A:
No, it is not compulsory to register in PayPal. You can use PayPal as a Guest User. Guest user is being used by credit/debit card holder who wants to use the PayPal gateway just as a service provider.
Returns and exchange
Q: I received an item which is defective, please help.
A:
We request you to email us the photographs of the item received highlighting the defect so we can assist you with the solution as soon as possible.
Q: I received an item more than a month ago and wish to return it for an exchange. How can I do that?
A:
As per our return policy, we only accept returns of items within 7 days of delivery.
Q: Who will bear the return shipping cost?
A:
Return Shipping Charges are your responsibility.
Q: There is a slight variation in the item color. I want to return it. How can I do it?
A:
We believe that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. Again, if you still wish to return the item, email us along with the images so that our team can check and can assist you further.
Q: Will I get my money refunded if I return the parcel back to you?
A:
Yes, we will refund the amount to you once the item is received in our workshop.
Q: Can I modify my order after it has been placed?
A:
Yes, you can modify the order subject to the processing stage of the item.
Q: What if my replacement order is of lower value? What will you do with the extra amount?
A:
If the replacement item is of lower value then we can provide you with a gift card to be used in your future orders.
Q: Will the discount code of my previous order be utilized in the replacement order?
A:
Yes, it will be used.
Q: How will I receive my refund?
A:
For cancelled orders, the refund is issued via the same mode of payment that was used to place the order. For example, if you had made the payment for the order using your Visa or MasterCard Credit Card, refund for the cancelled order will be issued to the same credit card.